Frequently ASked Questions by applicants

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A quick way to determine if you can afford a specific home is by taking (2) week’s gross pay - and that should cover your monthly rent. If you have more than 2 tenants, the combined income of the home is calculated. Verification of your income & job references will be required.

Our requirement standards are straight forward and fair. 

• Gross monthly household income must be at least 2-3x the monthly rent.
• A favorable prior rental history.
• No prior evictions or bankruptcies in the last 3 years.
• Must be clean and responsible.
• Must provide good references from previous landlords.
• Favorable credit report (+700)**
• Must be employed and provide verification of employment and income.

You must provide the requested information to verify your monthly income with the following:

• 2 most recent paycheck stubs
• 2 most recent bank statements

If you cannot prove your income with paystubs or bank deposit statements, you may be required to have a local qualified co-signer or pre-pay the full term of the lease up front.

You must be able to provide employment verification with one of the following:

• Provided company contact information (phone & email) of HR rep
• 3rd party employment verification provider  

 ** If your credit score isn't the best, this does not automatically disqualify you.  Certain life events contribute to lowered credit scores which will be evaluated.

Other options include:

• Have a co-signer.
• Pre-pay your rent for the entire lease term.

YES.  Your credit is checked as part of the application process.  We also understand that not all bad credit scores are equal (such as divorce or identity theft).  We will review your credit report as part of the application process. 

YES.  C-signers are common with  those who are unemployed or are attending universities.  This approach may help if your income does not meet our criteria or if you have not yet established credit.  The only exceptions to this is if you have a prior eviction that turns up in your background check or you have had a very poor credit history.

A Co-signer must be a US citizen and be living in the US (*not necessarily in the same state as the home).  They must have a good credit history & have an income high enough to cover all of their own expenses as well as your rent & utilities (should you fail to pay). 

* If a co-signer lives out of town, you will sign a statement that says you are signing on their behalf with their full approval.  This will be verified and will legally bind them to the terms of the application.

NO.  All leases are legal documents that must be signed by the individual.  If they do not live in the area or cannot make an appointment to sign in person, you (the applicant) may send it to them.  They can then sign  the lease AND it must be notarized and returned to us within 5 business days after being approved.

All credit checks and background checks are paid for directly by the applicant.  We do not collect any fees or money until a lease is signed.

All tenants living at the property must be on the lease regardless of age. 

Each home may have a separate pet policy.  Please check the listing for your specific property.

YES.  Please visit the Application Center and click on Request to View link OR click the red button below.  Please fill out the questionnaire.  It is quick and simple.  This must be completed before we schedule a self-guided tour.

Our self-guided home tour process is simple and straight forward.  It offers a convenient approach that allows you to tour the property at will without having someone stand over your shoulder.  This will allow you to tour the home at your leisure without pressure.

Once you see a home you want to tour, call us to set up a time slot just for you.  We do this to give you privacy to tour and maintain social distancing.  During this process, we require you send us a picture of your license (we will instruct you where and how to send the picture) and then we will provide a date and time.

Once you arrive at the property, you will take a selfie in front of the home to verify you are at the correct address and your picture matches your license.  All of our properties have code key pads. We will provide you with your own temporary code that will allow access for your scheduled time.

Once you have finished your tour, we ask you close the door behind you as you leave.

If you find a home that you really like, you can put a "hold" on it.  You will be required to:

• Put down 1 month's rent as a deposit
• Complete and sign an application form
• Pay for all background checks for each tenant & credit checks for each tenant signing (and co-signer).  

Once we receive the hold deposit, we will remove the listing from all of our marketing campaigns  and cancel all advertising for the property.

The deposit you put down to hold an apartment is refundable ONLY if your application is declined.  If your application is declined, your deposit money will be returned to you within 30 days to the address you entered on your application.  If your application is declined & you require immediate access to those funds, a $75 charge will be deducted from the deposit for processing fees.

If your application is approved and you change your mind or fail to finish the application process within the specified time, the deposit will be forfeit (not refundable).

Please make 100% sure you want the home and you can complete the application process within the scheduled time before placing a deposit.

If you have unanswered questions, please feel free to Contact Us.  Also, please head over to our BLOG to see if any relevant topics that can answer your questions.

Once you have been approved and have been contacted, we will set up an appointment to be held within the next 48 hours.  This is where you will produce all payments needed to complete your paperwork.   This does not mean you need to move in at that time, you can still move in on the agreed move in date.  All completed paperwork and fees / deposits / rent is due at this time.

• 1st month's FULL rent
• Any prorated rent (if moving in before the 1st of the month)
• 1.5 month's security deposit
• Pet fee (if applicable)

All are due at the time you sign the lease.

After you have been approved, if you put a deposit down, that will be applied as your 1st month's rent.

If the home allows pets, you will be required to pay the 1 time non-refundable pet fee at the time you sign the lease.

We have a move in form that is prefilled with sections of the house and their condition.  It is your responsibility to make sure this is completed, signed and turned in within 24 hours of moving in.  This will be used during the check out procedure to determine if damage costs will be charged. 

 If you have unanswered questions, please feel free to Contact Us.  Also, please head over to our BLOG to see if any relevant topics that can answer your questions. 

Yes you can!  We encourage it.  In fact, if you do set up autopay, we provide incentives to you.  

Call your property manager for more information on our programs.  

Click the button below